Return and Refunds
Returns & Refunds
At Kintsei, we believe shopping should be peaceful and pressure-free. That’s why every order is backed by our flexible return guarantee—because your satisfaction matters.
🕊️ 15-Day Return Guarantee
You have 15 days from the date of delivery to return any eligible item. If you're not completely satisfied, we’re here to make it right.
To qualify for a return:
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Your item must be unused, unworn, and in its original packaging
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Return shipping costs are the responsibility of the customer, unless the product arrived damaged or incorrect
🔁 How to Request a Return
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Email us at kintsei.store@gmail.com with your order number and reason for return
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We’ll reply with return instructions and shipping details
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Once received and inspected, your refund will be processed to the original payment method within 5–10 business days
❗ Non-Returnable Items
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Custom or personalized products
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Gift cards
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Final sale items
🛠️ Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order number. We’ll either send a replacement or issue a full refund, no questions asked.
💬 Questions?
We’re always here to help. Reach out to us at kintsei.store@gmail.com or visit our Contact page for assistance.