Vulcan – Men’s Skeleton Watch in Steel & Wood

We ship worldwide with trusted carriers. Orders are processed within 1–3 business days and delivered in 5–12 days, depending on your location. Once your order is on its way, you’ll receive a tracking number to follow its journey.

We are fully dedicated to tracking and managing your order so you can feel confident placing your trust in us. If you have any questions or concerns, our customer service team is here to assist you every step of the way.

Each order is protected by our 15-day return and refund guarantee. If for any reason you're not completely satisfied, you may return your item within 15days—provided it remains unworn, unused, and in its original packaging.

Returns & Refunds

At Kintsei, we believe shopping should be peaceful and pressure-free. That’s why every order is backed by our flexible return guarantee—because your satisfaction matters.

🕊️ 15-Day Return Guarantee

You have 15 days from the date of delivery to return any eligible item. If you're not completely satisfied, we’re here to make it right.

To qualify for a return:

• Your item must be unused, unworn, and in its original packaging

• Return shipping costs are the responsibility of the customer, unless the product arrived damaged or incorrect

🔁 How to Request a Return

1. Email us at kintsei.store@gmail.com with your order number and reason for return

2. We’ll reply with return instructions and shipping details

3. Once received and inspected, your refund will be processed to the original payment method within 5–10 business days

❗ Non-Returnable Items

• Custom or personalized products

• Gift cards

• Final sale items

🛠️ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order number. We’ll either send a replacement or issue a full refund, no questions asked.

💬 Questions?

We’re always here to help. Reach out to us at kintsei.store@gmail.com or visit our Contact page for assistance.

Crafted with Care. Certified with Integrity.

At Kintsei, we believe in the harmony between craftsmanship, sustainability, and lasting quality.

Each of our timepieces undergoes rigorous testing and quality reviews to ensure exceptional durability, precision, and performance. We don’t just promise quality—we certify it.

Our products meet international standards and are proudly certified by:

✅ FSC Certified Wood

🌲 Sustainably sourced, beautifully crafted

The Forest Stewardship Council (FSC) ensures that all the wood we use comes from responsibly managed forests that preserve biodiversity and support local communities.

✅ RoHS Compliant

♻️ Safe for you, safe for the planet
The Restriction of Hazardous Substances (RoHS) certification means our products are free from harmful substances like lead, mercury, and cadmium—making them better for your health and the environment.

✅ CE Marked

🌍 Crafted to meet European standards
The CE (Conformité Européenne) marking confirms our watches meet the EU’s safety, health, and environmental protection requirements.

These certifications are more than symbols—they’re part of our promise to deliver timeless elegance rooted in ethics, sustainability, and care.